Return Goods Policy

NO GOODS WILL BE ACCEPTED FOR RETURN WITHOUT PRIOR AUTHORIZATION BY FAICHNEY MEDICAL.

Before any merchandise is returned, complete details must be submitted listing item(s), quantity, lot number (if applicable), invoice number (or your purchase order number) and reason. This information can be relayed to Faichney Medical by email, fax or phone. A Return Goods Authorization number will then be given to you. This number must be marked on the packages being returned or the return will be refused.

l. Returned goods will be accepted for full credit only under the following conditions:

  1. defective merchandise
  2. error in shipping

Requests for authorization to return the above merchandise must be made within thirty days of invoice date. The Return Goods Authorization form will provide directions for shipping the merchandise. There will be no restocking charge for these types of returns.

II. All other merchandise authorized for return will be subject to the following.

  1. No credit will be issued for less than full cases.
  2. No credit will be issued for out-of-date merchandise or discontinued merchandise.
  3. No credit will be issued for merchandise over one (1) month old (from invoice date).
  4. Merchandise must be shipped prepaid in the original, undamaged Faichney Medical case.
  5. A 20% restocking charge will be deducted from the credit.

UNAUTHORIZED RETURNS WILL BE HELD AT THE FAICHNEY MEDICAL RECEIVING LOCATION. THE SENDER WILL BE CONTACTED FOR INSTRUCTIONS ON WHETHER TO RETURN THE MERCHANDISE, FREIGHT COLLECT, OR DESTROY IT. NO CREDIT WILL BE ISSUED.

MERCHANDISE DAMAGED IN SHIPMENT: All external damages or shortages, at time of delivery, must be noted on the carrier’s delivery receipt and the driver must countersign the notation. Concealed damage should be reported to the carrier by telephone or registered letter within 15 days. Request the carrier to send an inspector to inspect the damages whether external or concealed. Obtain a copy of inspection report from the carrier and send it along with a copy of the bill of lading and delivery receipt to Faichney Medical within 45 days of delivery. If carrier waives its right of inspection, make a report of your own and submit it. Faichney will then advise you as to the disposition of the merchandise and initiate credit.